Cancellation Policy

Our planning services via WhatsApp, email, and flytickettour.com are free. You may stop using our services or ask us to stop contacting you at any time, without penalty from FTT.

To stop receiving messages, you can tell us directly on WhatsApp or email hello@flytickettour.com. You may also block our number or stop replying; we will respect a clear do-not-contact request for future planning communications.

A confirmed travel booking exists between you and the relevant Supplier (airline, hotel, car rental company, cruise operator, activity platform, etc.), not with Fly Ticket Tour.

To cancel, change dates, or modify a confirmed booking, you must follow the process indicated by that Supplier: online portal, app, phone line, issuing agency, or the channel where you made the booking.

Applicable conditions — including refundable or non-refundable fares, deadlines, penalties, credits, vouchers, or permitted changes — depend on your contract with the Supplier and the fare type purchased.

Many Suppliers apply free cancellation windows or tiered fees depending on how far in advance you cancel. For example, some non-refundable airline or hotel fares allow no refund; others permit changes with a fee.

It is your responsibility to review the cancellation policy before confirming and paying, and to act within the deadlines stated by the Supplier. Fly Ticket Tour cannot waive penalties imposed by a Supplier.

Suppliers may cancel, reschedule, substitute equipment, or modify services for operational, weather, safety, force majeure, or other reasons.

If a Supplier changes or cancels your flight, room, cruise, transfer, or activity, the Supplier should offer you the options provided in its terms and applicable law (rebooking, refund, credit, etc.).

We may help you understand communications or next steps, but contractual resolution rests with the Supplier.

If you do not show up for a flight, hotel, transfer, cruise, or activity without canceling under the Supplier's rules, the Supplier may treat the booking as used or non-refundable.

Fly Ticket Tour cannot reverse no-show charges imposed by a Supplier. We recommend contacting the Supplier as early as possible if you anticipate delay or inability to attend.

Some cancellations may be covered by travel insurance you purchased, subject to the policy's terms, exclusions, and procedures.

Fly Ticket Tour does not sell travel insurance on flytickettour.com as part of an integrated checkout. If you purchase insurance, review it directly with the insurer or the channel where you bought it.

If you need guidance to cancel or change a booking, contact us at hello@flytickettour.com or on WhatsApp and include:

• Your name and contact details.
• Supplier and service type (flight, hotel, car, cruise, activity).
• Confirmation or booking number.
• Travel dates and what you want to cancel or change.
• Copies of Supplier communications, if available.

Our assistance is informational and in good faith. We do not guarantee that a Supplier will approve cancellation, waive a penalty, or issue a refund.

In the event of a conflict between this policy and a Supplier's terms regarding a paid booking, the Supplier's terms will prevail.

See also our Refund Policy and Terms of Service for additional information about payments, responsibilities, and your relationship with Suppliers.

For questions about cancellations, email hello@flytickettour.com.