Privacy Policy

Fly Ticket Tour is a travel planning agency operated from Orlando, Florida, United States. Our website is flytickettour.com and our contact email is hello@flytickettour.com.

We provide services in English, Spanish, and Portuguese. We are responsible for the processing of personal information we collect through our website, WhatsApp, and other communication channels we operate directly.

The amount and type of information we collect depends on how you interact with us. We may collect the following categories:

• Identification and contact data: name, email address, phone number (including WhatsApp), country of residence, and preferred language.
• Trip details: destinations, dates, number of travelers, accommodation preferences, transportation, activities, approximate budget, and other information you share for planning purposes.
• Communications: messages, attachments, voice notes, and conversation history on WhatsApp, email, or other channels.
• Website technical data: IP address, browser type, device, pages visited, browser language, referral source, and timestamps.
• Cookie and preference data: language preferences, cookie consent (including the local key ftt-cookies), and similar settings stored on your device.
• Quote and follow-up information: internal references, shared links, request status, and operational notes necessary to provide the service.

We collect information in several ways:

• Directly from you, when you fill out forms, message us on WhatsApp, send email, or provide data during trip planning.
• Automatically when you visit flytickettour.com, through cookies, server logs, and similar technologies described in our Cookie Policy.
• From service providers that help us operate the website, hosting, analytics, or communications, within the limits of their instructions and contracts.
• When you expressly authorize us to contact a Supplier on your behalf to obtain availability, pricing, or confirmations related to your trip.

We use personal information for the following purposes:

• Providing free travel planning services, including quotes, recommendations, and itineraries.
• Communicating with you via WhatsApp, email, or other channels about your request, changes, or follow-up.
• Displaying content in your selected language and personalizing your experience on the website.
• Operating, maintaining, securing, and improving flytickettour.com and our internal processes.
• Complying with legal obligations, responding to valid requests from authorities, and enforcing our terms.
• Preventing fraud, abuse, spam, or unauthorized use of our services.
• With your consent when required, for example for non-essential analytics cookies.

Depending on your location and the context, we rely on one or more of the following legal bases:

• Performance of a contract or pre-contractual measures: when we process data necessary to respond to your planning request or prepare quotes.
• Consent: when you accept non-essential cookies, subscribe to optional communications, or authorize specific actions.
• Legitimate interest: to operate and improve our services, maintain security, document communications, and prevent abuse, always balancing your rights and reasonable expectations.
• Legal obligation: when we must retain or disclose information under applicable law.

We do not sell your personal information. We may share it in the limited circumstances below:

• Travel Suppliers (airlines, hotels, car rental companies, cruise operators, activity platforms, and similar), only when you ask us to help obtain information, quote, or facilitate a booking, or when you choose to book directly with them.
• Service providers that support us (web hosting, analytics, communication tools, security), subject to confidentiality and data processing obligations.
• Professional advisors, authorities, or third parties when required by law, to protect legal rights, or in connection with a merger, acquisition, or business reorganization.

Fly Ticket Tour operates from the United States. If you access our services from outside the U.S., your information may be transferred to, stored in, or processed in the United States or other countries where our providers operate.

When we transfer personal data internationally, we take reasonable measures to protect it in accordance with this policy and applicable law, including contractual agreements with providers where appropriate.

We retain personal information only for as long as necessary for the purposes described in this policy, unless the law requires or permits a longer period.

As a general rule, we retain planning conversations, quotes, and operational records while we maintain an active relationship with you and for a reasonable period thereafter to resolve issues, comply with legal obligations, or defend claims. Technical and cookie data is retained as described in our Cookie Policy.

When information is no longer needed, we will delete or anonymize it in a reasonable manner.

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

No method of transmission or storage is completely secure. You should also protect your devices, WhatsApp accounts, and credentials for third-party Suppliers.

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from anyone under 18.

If you believe a minor has provided us with personal information, contact us at hello@flytickettour.com and we will take reasonable steps to delete that information.

Depending on your location, you may have rights regarding your personal information, which may include:

• Accessing the personal data we hold about you.
• Requesting correction of inaccurate or incomplete data.
• Requesting deletion of data, subject to legal exceptions.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.
• Requesting data portability where applicable.

To exercise your rights or make a privacy inquiry, email hello@flytickettour.com with your name, contact details, and a clear description of your request. We may ask for additional information to verify your identity.

We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.

Our website and recommendations may include links to third-party sites, apps, or platforms operated by Suppliers. When you leave flytickettour.com or book with a Supplier, that third party's privacy practices govern how your information is handled.

We are not responsible for the privacy policies, security, or practices of travel Suppliers or other third parties. We recommend reading their terms and policies before booking or paying.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. We will post the updated version on flytickettour.com and indicate the “Last updated” date at the top.

If we make material changes, we may provide additional notice where appropriate. Your continued use of our services after changes are posted constitutes your acknowledgment of the revised policy.

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Fly Ticket Tour — hello@flytickettour.com — flytickettour.com — Orlando, Florida, United States.