Refund Policy

Travel planning and assistance via WhatsApp, email, or flytickettour.com is offered at no charge by Fly Ticket Tour, unless we expressly state otherwise in writing in a specific agreement.

Because we do not charge for standard planning, there is typically no amount paid to FTT that would be refundable for stopping use of our informational services or for deciding not to book a suggested option.

When you book flights, hotels, cars, cruises, activities, or other travel components, you pay directly to the relevant Supplier under its terms, fares, taxes, fees, and cancellation or refund policies.

Fly Ticket Tour, as a general rule, does not receive or hold payment for your booking with airlines, hotels, or other Suppliers. Therefore, we cannot process refunds for those transactions on the Supplier's behalf.

Any right to a refund, credit, date change, or voucher depends solely on the Supplier's policies, the fare type purchased, the cancellation date, and applicable law governing your contract with that Supplier.

Although we do not control Supplier refund decisions, we may, at our discretion and without guaranteeing an outcome:

• Help you locate the confirmation, booking number, or Supplier contact.
• Explain, in general terms, what fare type or policy appears to apply based on available information.
• Guide you on the usual steps to request a refund or change directly with the Supplier.
• Facilitate communication when you expressly authorize us to contact the Supplier on your behalf.

In exceptional situations, we may charge you directly for a specific service agreed in writing (for example, a consulting fee, special management, or a clearly identified product). In that case, any refund rights will be governed by the applicable written agreement and this policy to the extent it does not conflict.

Unless stated otherwise in writing, services paid directly to FTT are non-refundable once delivered or once agreed performance has begun, unless applicable law requires otherwise.

If you make a payment to a Supplier and dispute the charge with your bank or card issuer (“chargeback”), the Supplier and its payment entity will handle the process under their rules.

If you ever make a direct payment to FTT, we ask that you contact us first at hello@flytickettour.com to try to resolve the matter in good faith before initiating a chargeback, except for confirmed fraud or legal requirement.

Unfounded or abusive chargebacks may prevent us from continuing to provide assistance and may require additional documentation.

To request guidance related to a refund, email hello@flytickettour.com or contact us on WhatsApp and include:

• Your full name and contact details.
• Supplier confirmation or booking number.
• Supplier name (airline, hotel, etc.) and travel or service date.
• Amount paid, currency, and payment method, if known.
• Reason for the request and any relevant documentation (emails, screenshots, Supplier denials).

Refund timelines vary significantly depending on the Supplier, payment method, airline, hotel, or other contractual rules. Some refunds take days; others take weeks or longer.

Fly Ticket Tour does not guarantee third-party refund timelines or outcomes. We will respond to your guidance inquiries within a commercially reasonable timeframe.

This Refund Policy should be read together with our Cancellation Policy, Terms of Service, and Privacy Policy. In the event of a conflict between this policy and a Supplier's terms regarding a paid booking, the Supplier's terms will prevail.

For questions about refunds or related assistance, contact us at hello@flytickettour.com.